For the time being, we only process orders for delivery within india. Your shipping address, city, state and pin code will be verified before shipping the product.

If your order cannot be delivered by our logistics partners, we shall request you to provide us with a different shipping address that can be serviced by our delivery partners.

While delivering any product or service to you, the logistics company may request you to provide documents supporting your identity. These documents may include, but are not limited to, an identification or residence proof issued by the government of india, to establish the ownership of the instrument of payment used by you for the purchase of a product or service.

Since our products are made only once the order is received, we usually get most orders delivered within fifteen to twenty-one working days for retail orders from the date of order acceptance. The estimated days mentioned after keeping in mind cutting, carving, crafting, compressing, stitching, polishing, QC and packaging. Production, Packing, Dispatch and Delivery timeliness are for guidance only.

We dispatch our product in tamper proof packaging. While accepting delivery, if the packaging is tampered with or damaged, kindly refuse the delivery of the package.

After your product is picked up from our manufacturing facility, any delays in delivery of a product that occur because of reasons beyond our control, we shall not be held responsible. Delay in logistics does not establish the grounds or any entitlement for a refund.

The company shall not be liable for any delay / non-delivery / replacement / refund of purchased goods by flood, fire, wars, strikes, riots, acts of God, pandemics, endemics, or any reason that is beyond the control of the company